+ My Order
Q. Can I get a sample before I order?
A. Yes. But you need to pay the shipping cost on your account or just pay the shipping cost and we send samples on our account. Please click “ order samples” to learn more.
 
Q. Can I have logo to be printed on each item I buy?
A. Yes, sure. You can have your logo or your client’s logo to be printed or laser engraved on each items you buy.
 
Q. How many color at most you can print?
A. we can print full color logo in CMYK way on pens and most of the promotional items for any quantity.
 
Q. I want to change my order. How do I do this?
A.  You can contact our Customer Service Department at +86 574 86908779 or logo@sunsingpromotion.com  and we will gladly make the changes. Please note that if your order is already in production, changes will likely delay delivery of your order and cost will be occured.

Q. I have a problem with my order. Who do I call to have this problem fixed?
A. We are very sorry this happened and we want to correct your problem right away. Please contact one of our Customer Service Representatives at +86 574 86908779 or email to candy@sunsingpromotion.com

Q. Will I be able to return my products if there is something wrong with the product or the personalization isn't what I expected?
A. You will be shown a proof of your artwork for your approval before we proceed with your order. However, if for any reason you aren't satisfied with your order, you can contact us to apply refund or compensation.


+ Payment
Q. What are the ways I can pay for my order?
A. You can pay by T/T, West Union, Paypal.

 
+ Charges
Q. How much does it cost to have my logo on a product?
A. We will create a die cut to imprint your logo completely free of charge. The machine set-up charge still applies to all imprinted orders.

 
+ Imprints, Logos & Personalization
Q. Can I have my custom logo imprinted on all of Sunsing’s products?
A. Each product we offer has a designated imprinting area. The amount of detail contained in your logo and the shape and size of the product you want to put it on are factors. Each product on this website contains information about the maximum imprinting area. If you would like us to advise you whether your logo will work on a specific product, please email it to logo@sunsingpromotion.com along with the product to which you would like it imprinted.

Q. Will I get a proof of my custom logo before my order is produced?
A. Yes. You must approve this proof before we put your order into production. We can send this proof via email.

Q. Can I have a sample with my logo physically to be sent to my office for approval?
A. Yes. Sure. You have right to have samples to be sent to you before mass production.
 
Q. Do I need to pay for the physical samples?
A. It depends. Please contact us for more detailed information.
 

If you still have something not clear, please contact us as below:
Sunsing Promotional Products Co.,Ltd
Attn: Candy / Suzy
26 Putuoshan Road, Beilun District
Ningbo, Zhejiang, 315800 China
When mailing or emailing your logo, please be sure your order or account number appears on the message. Please include any text you would like added along with instructions of where the text is to be placed in reference to the logo (i.e. text above logo, text to the right of the logo, text to be right justified, centered, etc...). We will send a proof to you via email as soon as your artwork is received and processed.